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Frequently Asked Questions (FAQ)

Q. Can we hire a travel cot or high chair?

Yes we have a selection of travel cots and high chairs available to hire.

Q. Will a travel cot fit in the bedroom?

Most caravans won’t fit a cot in the main bedroom; usually a single bed can be stacked in the twin rooms to fit one in. Properties at The Bay usually have enough room for one in the main bedroom.

Q. Are pets allowed?

We have a selection of caravans at all our sites that will accept pets, currently we don’t have any pet friendly properties at The Bay.

Q. Can we book more than 1 holiday home?

Yes we welcome block bookings.

Q. How much do we need to pay to book?

For all bookings, we need a £50 deposit to book, the balance and bond is then due 28 days before you go.

Q. How much is the bond and do we have to pay it?

The bond varies on the property booked (please enquire for more information), we require a bond for all bookings which is fully refundable providing the holiday home is left as you find it.

Q. Is the booking deposit refundable?

No unfortunately the deposit is not refundable.

Q. What time can we check in and what time do we need to leave the accommodation by?

Check in is 4pm and check out is 10am, if you arrive early you can use the facilities providing you have a valid Funworks pass. Bookings at The Bay can arrive from 2pm.

Q. What are Funworks passes?

The Funworks pass allows access to some facilities on the Haven parks; they are available from the reception when you arrive (please enquire for current prices). Bookings at The Bay usually include a pass to allow your group access to the leisure centre.

Q. is there a shop onsite?

Yes, the Haven and Parkdean sites all have an onsite shop. At The Bay the pharmacy has a few essentials.

Q. How far is the nearest supermarket?

Tesco in Filey is the nearest to Reighton Sands, The Bay and Primrose Valley. Thornwick Bay’s nearest is Tesco in Bridlington and for Cayton Bay its Tesco in Scarborough.

Q. Are dogs allowed on the beach?

Filey, Scarborough and Bridlington are dog friendly towns, certain parts of the beach have restrictions at certain times of the year; please visit www.thebeachguide.co.uk for more information.

Q. is bedding and towels included?

For the caravan holidays we don’t include bedding in any bookings, you can add bedding onto your booking or there’s duvets and pillows available to bring your own, we don’t provide towels at all unfortunately. At The Bay all bookings include bedding and towels.

Q. Where is the nearest hospital?

Both Scarborough and Bridlington have hospitals.

Q. How do we get the keys for the holiday home?

We use a key safe at the property to give you the keys, we text you the number to open it the evening before your holiday.

Q. Who do we contact if we have a problem whilst on holiday?

You can contact us at any time during your stay and we will help you.

Q. Where can we find details about the onsite facilities?

For caravan bookings you can look on www.haven.com for Reighton Sands, Primrose Valley or Thornwick Bay, for Cayton Bay its www.parkdeanresorts.co.uk and The Bay is www.thebayfiley.com.

Q. What start days do you have?

For the caravan bookings the check in days are usually Monday and Friday and at The Bay you can begin your holiday on any day of the week.

Q. what is the Minimum number of nights?

Our minimum number of nights for all holiday homes is 3 nights.

Q. will my accommodation have WiFi?

All our current properties at The Bay include free WIFI, all the caravan parks have WIFI zones and some have WIFI available in the caravan (charges usually apply)

Q. what is included in my accommodation?

All holiday homes are self catering, so they will have all the pots, pans, cutlery, cups etc... That you will need for your stay.

Q. do we need to bring any form of identification?

It is a good idea for the lead guest to bring some form of identification just in case it’s needed.

Q. what do we do if we cause any damage to the accommodation?

Please let us know as soon as you are aware of the damage.

Q. can we make a part payment?

Yes you can pay how often you like, as long as all the payments are made at least 28 days before your holiday.